10.30.08
Posted in Phones, Tech Stuff at 5:02 am by Deb Savvy
Believe it or not, my laptop was not the only thing that crashed before I left for my big journey. The day before that happened, my iPhone 
developed a weird problem. The little switch on the side that turns the ringer on and off suddenly got loose in its little housing and stopped working. A major problem, as far as I’m concerned. I need to be able to use my phone silently. Anyway, I made an appointment and stopped in for a little visit at the Apple Store 
Genius Bar.
Overall, I have to say it was one of the most positive technical failure experiences I’ve ever had. Especially with the phone. Since the switch was the only thing that wasn’t working, I synched and backed up my phone and iTunes before heading over to the Apple Store . I arrived about 10 minutes early as the suggest and much to my surprise there was a Genius ready to help me right then. Within a couple of minutes he quickly verified the problem, decided that the phone needed to be replaced and confirmed that this would all be covered for free as part of the Apple Care package I purchased for my phone. The replacement phone is exactly the same as the phone I had and my original Apple Care support is still valid for the balance of that contract (over a year) so if I have another problem, I’m still covered. I was out the door in less than 15 minutes with a phone that worked. Once I got home I plugged the replacement phone into the computer – a message flashed on the screen asking if this was a replacement iPhone or an additional iPhone to be activated. One click later all of my contacts, music, calendars, text messages and e-mails were restored to the new phone – it was miraculous. I never expected to old text messages to be restored. And it only took about 5 minutes!
These days it’s all too rare to have a truly positive customer service experience -especially when it comes to a mobile phone. Kudos to Apple Store .
I’ve loved my iPhone ever since the day I took it out of the box, but I’m an even bigger fan now.
Thought you’d want to know.
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